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Mindset Coaching Client Agreement

By booking or paying for a Mindset Coaching session, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. You confirm that you are at least 18 years old (or the age of majority in your jurisdiction).

These terms apply to all Mindset Coaching services provided by The Fresh Start Program (ABN 71 142 804 251) (“The Program”), including coaching sessions and related materials.

  1. Scope of Mindset Coaching

Mindset Coaching sessions may include a range of coaching tools and processes, including but not limited to NLP, Emotional Clearing, and other mindset or transformational techniques, as appropriate to your needs.

Coaching is designed to support personal insight, growth, and behavioural change. Coaching does not guarantee specific outcomes, and results vary between individuals.

  1. Coaching Relationship & Client Responsibility

You acknowledge that:

  • You are fully responsible for your own decisions, actions, and outcomes arising from coaching.
  • Coaching is a collaborative process and requires your active participation and honesty.
  • Coaching is not a substitute for personal responsibility, professional judgement, or appropriate external support.

If you believe the coaching is not working as desired, you agree to communicate this openly so it can be addressed within the coaching relationship.

  1. Coaching Is Not Therapy or Medical Treatment

You understand that Mindset Coaching is not psychological counselling, psychotherapy, trauma therapy, or medical treatment, and does not diagnose or treat mental health conditions.

If you are currently under the care of a psychologist, psychiatrist, counsellor, or other medical practitioner, you agree to disclose this. Where applicable, the duty of care remains with the treating professional at all times.

  1. Emotional Clearing (Where Applicable)

Some Mindset Coaching sessions may include Emotional Clearing processes. Emotional Clearing is an emotionally transformational process and, as such, you may experience a range of emotions, physical sensations, or shifts in awareness during or after a session.

You acknowledge and agree that:

  • Emotional Clearing is a form of complementary care and is not a substitute for trauma therapy, psychological counselling, or medical treatment.
  • If you have a history of significant trauma or any mental health condition, you agree to disclose this prior to commencing Emotional Clearing so readiness and appropriate support can be considered.
  • If you are currently under the care of a psychologist, psychiatrist, or other medical practitioner, you agree to inform them of your participation in Emotional Clearing. Clear communication between all parties is in your best interests.
  • You agree to disclose any current or recent (within the past six months) use of prescription medication (including antidepressants) and/or recreational substances, as these may influence your experience.
  • Your Coach will facilitate the process and provide support throughout, however you remain responsible for your physical, mental, and emotional wellbeing, and for seeking additional professional support if required.
  • Emotional Clearing affects individuals differently, and outcomes may take time to become fully apparent.
  • Clearing emotional material does not, by itself, guarantee changes in behaviour or life circumstances. Integration and supportive action are your responsibility, although your Coach may offer guidance to assist this process.
  • Sessions are conducted in a non-judgemental, confidential, and emotionally safe space.
  • You give permission for your Coach to be honest and direct with you, and you agree to communicate openly if feelings of discomfort, frustration, resentment, or emotional transference arise within the coaching relationship.
  • The Emotional Clearing process will be explained to you before it is used, and clearing will not proceed unless you understand the process and provide informed consent.
  1. Sessions, Booking & Changes
  • Sessions will be delivered online via Zoom.
  • You are responsible for booking and attending your sessions.
  • A minimum of 48 hours’ notice is required for cancellations or rescheduling. Sessions cancelled or changed with insufficient notice may be forfeited.
  • In exceptional circumstances, the Coach may need to reschedule a session due to illness or family responsibilities. Reasonable notice will be provided wherever possible, and the session will be rescheduled.
  1. Confidentiality

All information shared during coaching sessions is treated as confidential.

Confidentiality may be broken only where:

  • There is a clear and imminent risk of harm to yourself or others, or
  • Disclosure is required by law.

Your Coach may discuss non-identifying information with professional supervisors for the purposes of supervision, training, and maintaining ethical coaching standards.

  1. Payment & Refunds
  • Payment is required prior to or at the commencement of coaching, unless otherwise agreed in writing.
  • There are no refunds for coaching services, except in exceptional circumstances at the discretion of The Program.
  1. Limitation of Liability

To the extent permitted by law, The Program (including its employees, agents, and contractors) is not liable for any indirect, incidental, special, or consequential loss arising from your participation in coaching or use of Program materials.

Total liability for any claim is limited to the total fees paid or payable by you under this agreement up to the date the claim arose.

  1. Indemnity

You agree to indemnify The Program and its employees, agents, and contractors against any loss, damage, or claims arising from your participation in coaching or breach of this agreement.

  1. Intellectual Property

All content provided as part of coaching or through The Program remains the intellectual property of The Program.

Materials are provided for your personal use only and may not be reproduced, shared, sold, or distributed without written permission.

  1. Acknowledgement

By booking or paying for a Mindset Coaching session, you confirm that you understand the nature and scope of Mindset Coaching. Where Emotional Clearing is used, you acknowledge that the process has been explained to you and that you have provided informed consent. You accept full responsibility for your participation and outcomes.

Mindset Coaching - Single Session / 1 Payment

 

*PLEASE NOTE... Fresh Start Members are eligible for a 15% discount. Contact us at support@freshstartprogram.com.au to receive your discount code and pay just $191 for your session.*

Each coaching session will be focused on assisting you to move closer towards your health and happiness goals, and the best version of your truest self.

Once you've purchased your package, Amber will be in touch by email / text to discuss your availability for your session.

Here are some of the changes clients experience as a result of working with Fresh Start Transformational Coach Amber Kay:

  • more freedom and balance;
  • more health, energy and vitality;
  • more effortless self-care;
  • more lightness, ease and flow;
  • more able to create your desired life and health results;
  • more happiness and peace, even through turbulence and challenge;
  • more present with loved ones;
  • deeper expressions of love with self and others;
  • more joyful and connected to what really matters;
  • more productive and effective, and less distracted;
  • more open to receive support and to ask for help.

Additional Agreements:

Be ready. Please ‘arrive’ to the 1:1 session and dial in on time, and be ready and open for the inner work.

Be honest. Please tell your coach if you are on any mind-altering medication. 

Compassion for life. Your coach has a life outside of this work, and we know you do too - please let your coach know as soon as possible if you are unable to make your session appointment for any reason, and your coach will too.

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*PLEASE note, if you prefer to pay by Bank Transfer rather than PayPal, please send an email to support@freshstartprogram.com.au and request our bank details for your Mindset Coaching session.*

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Before You Book / Pay

Mindset Coaching with Fresh Start is a collaborative, client-led process designed to support insight, personal growth, and meaningful change. Sessions may include a range of coaching tools, including NLP and, where appropriate, Emotional Clearing.

Coaching is not therapy or medical treatment. You remain responsible for your own wellbeing, choices, and outcomes, and you are encouraged to seek additional professional support if needed. Emotional Clearing, when used, can be a powerful and emotionally transformational process, and will always be explained clearly before it is introduced, with your consent.

By booking / paying, you confirm that you are ready to participate openly and honestly, and that you understand the boundaries and responsibilities of the coaching relationship. Full details are outlined in the Mindset Coaching Client Agreement at the bottom of the payment section.

Full details are outlined in the Mindset Coaching Client Agreement at the bottom of the payment section and also available by clicking here - please make yourself aware of these terms and conditions.