Clinic Support Programs

Partnering With Clinics To Provide Long-Term Patient Mindset Support & Lifestyle Coaching Since 2010


Are you and your team overwhelmed with providing ongoing support to your patients, post-surgery?

Are you seeing patients struggling with the same post-surgery mindset and lifestyle issues, over and over again? 

Issues such as:

  • Emotional eating and self-sabotage;
  • Lack of motivation and procrastination;
  • Low self-esteem and poor self-image;
  • Relationship challenges and socialisation difficulties;
  • Weight regain;
  • Stress and anxiety;
  • Lack of time to be active or meal prep;
  • Poor food choices;
  • Lack of rest and sleep;
  • And more…?


Fresh Start Can Help.


What We Do

Fresh Start partners with holistically-minded leading clinics to provide over 2 years of comprehensive online mindset support and lifestyle coaching for bariatric patients, giving you:

  • Peace of mind that your patients have access to a team of professional health coaches and bariatric support resources whenever they need it, from wherever they are;
  • A powerful reinforcement to patients about the importance of mindset and lifestyle change in order to get the best possible patient outcomes, by including access to a tailored program in your surgical package;
  • The ability to provide outstanding value, with access to a bariatric support program that has been consistently developed since 2010 , and receive substantial discounts for your patients;
  • Alleviated workload pressure on your team, so that they can focus on what they do best; and
  • Further ability to stand out by including long-term mindset and lifestyle support in your surgical package.

"Amber and her team have been working with me and my patients for over a decade and they are the 'real deal'. They absolutely care about my patients' wellbeing and are devoted to assisting them to achieve their health and lifestyle goals. I thoroughly endorse them and believe they are outstanding in providing mindset and lifestyle coaching support."  

Dr. Ian Martin - Bariatric Surgeon

Two Value-Packed Clinic Options

Both programs provide over 2 years of support, for an extremely low investment per patient when included in your standard surgical package.

Fresh Start Online

  • Pre-Surgery Introductory Program
  • Regular 'Stay On Track' Webinars
  • Private Moderated Support Forum
  • Healthy Lifestyle Resources Library
  • Access To Further Coaching 
  • Get Back On Track Program
  • Beating Mindless Eating Program

The Fresh Start Program

Fresh Start Online Features and:

  • Welcome Calls
  • 1:1 Goal Setting Session
  • Regular Follow-Ups (at 6, 12, 18 and 24 Months)                                                                                                  



"Thank you to the Fresh Start Program for providing the best support possible for anyone undergoing weight loss surgery. I am a bariatric surgeon based in Sydney and I believe it is essential for patients having bariatric surgery to work on making changes to their past eating habits and help them adjust to a new lifestyle after surgery. The professional and caring service provided is first class and my patients have always provided very positive feedback to me."

Dr. Philip Le Page - Bariatric Surgeon

Patients Want Lifestyle & Mindset Support

Previous research into support for bariatric patients shows that patients clearly want more support. In a recent survey on bariatric weight regain, conducted by Stanford University in conjunction with BSCI, 73% believed that poor support was a factor in their regain and 90% reported the need for a 'special' bariatric support program to maintain weight loss.

In relation to The Fresh Start Program, we've found even greater desire for access to a long-term, comprehensive support program. In 2015, one of our Clinic Partners carried out an independent review of the program and 97.6% of patients wanted to keep the program as part of their surgical package and would recommend the program to others.

The Fresh Start Program focuses on the mindset of creating lifestyle change because what we've found on our program is that although the strategy of what to eat and how to exercise is clearly important -  if patients are struggling, then the real problem is not a lack of knowledge about what they should be doing: the true obstacle is their mindset and they must get much more help with this to accompany their surgery.


The most frequent challenges identified by participants on The Fresh Start Program are:

  • Emotional Eating (23.7%);
  • Lack of Motivation (18.6%);
  • Stress (15.4%);
  • Lack of Time to Exercise (10.9%); and
  • Poor Self Image (8.7%). 

These are the areas that are prioritised on The Fresh Start Program.


"We know that the journey doesn’t end when you leave the hospital ward, and the road for each patient is different. The best outcomes are achieved by clinics that integrate their medical expertise with psychology, dietetics, and exercise physiology, tailored to the individual needs of patients. The Fresh Start Program enhances patient support by providing an individual space for patients to build on the advice and guidance they have received, while reinforcing the advice of other experts. I believe this sort of comprehensive, unified and ongoing approach to patient support is best practice now, and should become standard practice for bariatric patients in future."

Cal Paterson, Clinical Psychologist

In a 2018 survey of patients enrolled on The Fresh Start Program with one of our clinic partners, the clinic received 107 questionnaire responses from patients who completed group support sessions from October 2017 until November 2018. 100% of patients participating in the sessions indicated that they would ‘recommend the support sessions to another bariatric patient’ and the average rating for the session being ‘informative, enjoyable and valuable’ was 97.9%.  


Download Your Free Clinic eGuide On Simple Ways To Further Support Your Patients

Discover some simple tools and strategies that you can easily start to use in your clinic to enhance your patient support.

The Fresh Start Program has bean a wonderful addition to my bariatric practice. I work in a regional centre and both my local and more remote patients have found this resource to be of great benefit. I have had nothing but positive feedback from patients regarding Fresh Start and would certainly recommend it as a great addition to a General Bariatric Practice

Dr. Andrew Russell - Bariatric Surgeon

The Benefits of Coaching and Support

Coaching is an especially powerful methodology when it comes to stimulating individual behavioural change because it is focused on helping patients to grow into becoming experts in their own well-being.  Coaching assists patients to discover their strengths, to clarify their values, to increase their awareness, to set their priorities, to meet their challenges, to brainstorm possibilities and to design positive actions. This engagement enables patients to generate a new self-concept, to create new supports and environments and to take new actions. By empowering patients to find their own answers, through asking non-judgmental and provocative questions and offering powerful reflections, coaching becomes a catalyst for lasting change. 

Research has also shown that patients who have access to support networks are more successful with their weightloss and mental adjustment, especially on a long-term basis, than those who do not have access. So much so for example that the Centre of Excellence Award developed in 2005 by the American Society of Bariatric Surgery (ASBS) requires that all qualifying programs to provide long-term post-surgical support.


"I have found The Fresh Start Program to be a very helpful resource for our patients, that has only become bigger and better over the years since we started using the program. From an administration point of view, the process is very simple and streamlined and enrolling patients is easy. I would highly recommend The Fresh Start Program to any bariatric practice."

Erin Baker - Practice Manager

In an increasingly competitive field, partnering with The Fresh Start Program will ensure that you lead the way in offering the most comprehensive level of ongoing post-surgical lifestyle support.

“Thank you so much for your wonderful educational facility that you make available to our bariatric patients.”

Simone Launt-Peters - Bariatric Dietitian

Download Your Free Clinic eGuide On Simple Ways To Further Support Your Patients

Discover some simple tools and strategies that you can easily start to use in your clinic to enhance your patient support.


Download Your Free Clinic eGuide:

5 Simple Ways To Further Support Your Patients

Discover some simple tools and strategies that you can easily start to use in your clinic to enhance your patient support.