Clinic Support Program

Support Your Patients To Make Sustainable Lifestyle Changes

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The Fresh Start Program specialises in helping Bariatric Clinics to lead the way in their field, by providing their patients with a comprehensive 2-year support, education and lifestyle coaching program, to assist them to create a new healthy lifestyle after surgery.

While Bariatric Surgery is a powerful tool to influence the volume of food consumed by patients, the procedures do not necessarily improve lifestyle factors including the quality of food and beverages consumed, dysfunctional eating and drinking patterns, sleep patterns, exercise levels or stress management. Many patients also face new issues adjusting to their post-surgical lifestyle, including relationship challenges and dealing with excess skin and self-image issues. These challenges can negatively impact on the long-term results of Bariatric Surgery.

Unless the patient embraces lifestyle changes and adjusts to any new challenges then the long-term effects of the Bariatric Surgery procedure may be limited or constrained.

The Fresh Start Program therefore partners with Bariatric Clinics and supports their patients to create necessary lifestyle changes, to deal constructively with the new challenges that they now face and to adjust to their new life.

Patients Want Lifestyle & Mindset Support

Previous research into support for bariatric patients shows that patients clearly want more support. In a recent survey on bariatric weight regain, conducted by Stanford University in conjunction with BSCI, 73% believed that poor support was a factor in their regain and 90% reported the need for a 'special' bariatric support program to maintain weight loss.

In relation to The Fresh Start Program, we've found even greater desire for access to a long-term, comprehensive support program. In 2015, one of our Clinic Partners carried out an independent review of the program and 97.6% of patients wanted to keep the program as part of their surgical package and would recommend the program to others.

The Fresh Start Program focuses on the mindset of creating lifestyle change because what we've found on our program is that although the strategy of what to eat and how to exercise is clearly important -  if patients are struggling, then the real problem is not a lack of knowledge about what they should be doing: the true obstacle is their mindset and they must get much more help with this to accompany their surgery.

 

The most frequent challenges identified by participants on The Fresh Start Program are:

  • Emotional Eating (23.7%);
  • Lack of Motivation (18.6%);
  • Stress (15.4%);
  • Lack of Time to Exercise (10.9%); and
  • Poor Self Image (8.7%). 

These are the areas that are prioritised on The Fresh Start Program.

 

In an increasingly competitive field, partnering with The Fresh Start Program will ensure that you lead the way in offering the most comprehensive level of ongoing post-surgical lifestyle support.

Clinic Partners

The Fresh Start Program is proud to be partnered with the following leading clinics:

  • Dr David Martin, Martin Obesity Surgery, Strathfield (since 2010)
  • Dr Ian Martin, Martin Obesity Surgery, Auchenflower (since 2012)
  • Dr Andrew Russell, Rockhampton (since 2014)
  • Dr Peter Bovey, Townsville (since 2016)
  • Dr Ken Loi, St George Obesity Surgery, Kogarah (since 2017)
  • Dr Nicholas Williams, Riverina Bariatrics, Wagga Wagga (since 2017)
  • Dr Richard Harrison, Riverina Bariatrics, Wagga Wagga (since 2017)
  • Dr Craig Taylor, OClinic, Wollstonecraft (since 2018)
  • Dr Arun Dhir, Melbourne Gastro Surgery, Bundoora (since 2018)
  • Dr Ben Keong, Melbourne Gastro Surgery, Bundoora (since 2018)
  • Dr Jacob Vanyai, Melbourne Gastro Surgery, Bundoora (since 2018)
  • Dr John Jorgensen, St George Private Hospital (since 2018)
  • Dr Philip Le Page, Concorde (since 2019)

In a 2018 survey of patients enrolled on The Fresh Start Program at Dr Ken Loi's clinic at St George Private Hospital, the clinic received 107 questionnaire responses from patients who completed face-to-face workshops from October 2017 until November 2018. 100% of patients participating in the workshops indicated that they would ‘recommend the support sessions to another bariatric patient’ and the average rating for the session being ‘informative, enjoyable and valuable’ was 97.9%.  

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The Benefits You Receive

Incorporating The Fresh Start Program as part of your standard surgical package will give you many benefits. For a small additional fee, you'll be able to provide an extremely comprehensive support program to your patients that lasts over 2 years and includes:

Lifestyle Coaching

1-hr Private Coaching Session (phone/skype) to assist patients to get clarity and motivation towards their health and weight loss goals and, importantly, to help them move past any obstacles that are currently getting in their way;

Regular Face-to-Face Group Coaching Meetings and Phone Support Calls to keep patients motivated and inspired and to assist them to make the most of their post-surgical journey; and

Access to 10 minute (phone / skype) laser-coaching support each week to provide patients with ongoing coaching when they need it most.

Support

In addition to the Coaching, patients will receive:

Lifetime Membership to our Private Support Forum where they can ask questions, get additional support and personally share their experiences with fellow participants and the Fresh Start team;

Access to interview recordings with participants who have achieved their weight and health goals so that patients can find out exactly what they did and model their behaviour; and

Weekday email support with a guaranteed response.

 

Education

In addition to the Coaching and Support elements, patients will also receive 6 months of lifestyle education resources that include:

Powerful mindset tools to assist with motivation, clearing old habits and busting old beliefs;

Nutritional education and quick, easy and delicious healthy recipes to help patients make the right food choices; and

Strategies, tips and plans designed to make movement work for you, even if it hasn't in the past.

 

This is all provided under the guidance of experienced and qualified coaches. Patients also receive calls at the 6, 12, 18 and 24-month stage to check progress and encourage participation on the program.

In an increasingly competitive field, partnering with The Fresh Start Program will ensure that you lead the way in offering the most comprehensive level of ongoing post-surgical lifestyle support available.

You will also be reducing the workload pressure on your practice manager and team, and will have peace of mind that your patients have access to ongoing support, whenever they need it, in relation to lifestyle and mindset challenges.

 

Download Your Free Clinic eGuide On Simple Ways To Further Support Your Patients

Discover some simple tools and strategies that you can easily start to use in your clinic to enhance your patient support.

The Benefits of Coaching and Support

Coaching is an especially powerful methodology when it comes to stimulating individual behavioural change because it is focused on helping patients to grow into becoming experts in their own well-being.  Coaching assists patients to discover their strengths, to clarify their values, to increase their awareness, to set their priorities, to meet their challenges, to brainstorm possibilities and to design positive actions. This engagement enables patients to generate a new self-concept, to create new supports and environments and to take new actions. By empowering patients to find their own answers, through asking non-judgmental and provocative questions and offering powerful reflections, coaching becomes a catalyst for lasting change. 

Research has also shown that patients who have access to support networks are more successful with their weightloss and mental adjustment, especially on a long-term basis, than those who do not have access. So much so for example that the Centre of Excellence Award developed in 2005 by the American Society of Bariatric Surgery (ASBS) requires that all qualifying programs to provide long-term post-surgical support.

 

Testimonials

Dr Andrew Russell, Bariatric Surgeon

The Fresh Start Program has bean a wonderful addition to my bariatric practice. I work in a regional centre and both my local and more remote patients have found this resource to be of great benefit. I have had nothing but positive feedback from patients regarding Fresh Start and would certainly recommend it as a great addition to a General Bariatric Practice

Erin Baker, Practice Manager

"I have found The Fresh Start Program to be a very helpful resource for our patients, that has only become bigger and better over the years since we started using the program. From an administration point of view, the process is very simple and streamlined and enrolling patients is easy. I would highly recommend The Fresh Start Program to any bariatric practice."

Cal Paterson, Clinical Psychologist

"We know that the journey doesn’t end when you leave the hospital ward, and the road for each patient is different. The best outcomes are achieved by clinics that integrate their medical expertise with psychology, dietetics, and exercise physiology, tailored to the individual needs of patients. The Fresh Start Program enhances patient support by providing an individual space for patients to build on the advice and guidance they have received, while reinforcing the advice of other experts. I believe this sort of comprehensive, unified and ongoing approach to patient support is best practice now, and should become standard practice for bariatric patients in future."

Simone Launt-Peters, Dietitian

“Thank you so much for your wonderful educational facility that you make available to our bariatric patients.”

Download Your Free Clinic eGuide On Simple Ways To Further Support Your Patients

Discover some simple tools and strategies that you can easily start to use in your clinic to enhance your patient support.

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Download Your Free Clinic eGuide:

5 Simple Ways To Further Support Your Patients

Discover some simple tools and strategies that you can easily start to use in your clinic to enhance your patient support.